Complaint Procedures

Customer Service
Business and Administration

Customer Service – Level 2 and 3

Do you work as an administrator and have a lot of experience but no qualifications to show for it?

This qualification is suitable for anyone working in an administration environment. It evidences work you can already do and encourages you to think about what you do, and how you can improve yourself and your working practices. There are lots of admin related units to match your job requirements. As an administrator’s role can be so varied this qualification also includes some customer service and IT related units.

Optional units at Levels 1, 2 and 3 can be selected applying to both Level 2 and 3 NVQs, as part of the QCF (Qualification Credit Framework) qualification. Please call or email us for more information. To see the full list of units then click on the datasheet below.

As part of the Apprenticeship you will be required to complete the Knowledge component/Technical Certificate in Principles of Business & Administration. This certificate is made up of about 6 short multiple choice exams. The Tech Cert Datasheet lists all the units that can be chosen as part of the technical certificate which helps if you need to build your knowledge up in any given area of your role.

Customer Service Level 2

Customer Service Level 3

Business and Administration – Level 2 and 3

If you are involved in the administration of an office then this is for you.

Business and Administration Level 2

Business and Administration Level 3

ITQ – Level 2 and 3

ITQ is an NVQ for people who use IT in their work. It provides an up to date, nationally recognised qualification. Subjects can be chosen that are relevant to your job, giving you the skills that you need in a modern workplace.
ITQ Diploma Levels 2 and 3